📄 Return and Refund Policy
Return and Refund Policy
We hope you love your purchase, but if you’re not satisfied, here’s how we handle returns:
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Returns are accepted for defective products only, within 7 days of receiving the item
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We do not accept returns for sizing issues, so please ensure you select the correct size before purchasing
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Returned products must be unused and in their original condition
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A valid proof of purchase is required
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Refunds will be issued to your original payment method within 5–10 working days after we receive and inspect the item
Workshop service complaints must be raised within 48 hours of job completion.
To request a return or refund, contact info@bikeandgeartraders.co.za.