Privacy Policy
At Bike & Gear Traders, we are committed to protecting your personal information and respecting your privacy. This policy outlines how we collect, use, and safeguard your data when you interact with our website or services.
Who We Are
Our website address is: https://bikeandgeartraders.co.za. We sell pre-owned motorcycles, motorcycle gear, and offer workshop services in South Africa.
What We Collect
We may collect the following information:
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Name and contact details (e.g. email address, phone number)
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Delivery and billing information
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Order and payment details
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Comments and form submissions
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IP address and browser information
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Technical data via cookies, including tracking pixels (e.g. Facebook Pixel)
Comments
When visitors leave comments on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
An anonymised string created from your email address (a hash) may be sent to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy. After your comment is approved, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, please avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website can download and extract location data from such images.
Cookies and Tracking
We use cookies to improve your experience, analyse website usage, and serve personalised ads through platforms like Facebook.
Cookies may be used to:
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Remember your preferences
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Recognise returning visitors
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Analyse browsing patterns
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Track ad performance and conversions via Facebook Pixel
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies for convenience. These will last for one year.
Other cookies used may include:
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Temporary cookies on the login page (discarded on browser close)
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Login cookies lasting two days (or two weeks if “Remember Me” is selected)
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Screen display preference cookies lasting one year
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Post-edit cookies (used to track article ID, expires after 1 day)
You can disable cookies in your browser settings at any time.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles). Such content behaves as if the visitor has visited the source website directly.
These websites may collect your data, use cookies, and monitor your interaction with their content—especially if you are logged in to their platform.
How We Use Your Information
We use the data we collect to:
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Fulfil orders and provide services
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Communicate with you about purchases or enquiries
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Send marketing emails (only if you have opted in)
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Improve our website and services
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Deliver targeted advertising through Meta and other platforms
Who We Share Your Data With
We do not sell your personal data. We may share necessary data with:
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Payment gateways
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Facebook (via Pixel)
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Service providers
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Spam detection services
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If you request a password reset, your IP address will be included in the reset email
How Long We Retain Your Data
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Comments and their metadata are retained indefinitely to recognise and approve future comments
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Registered users (if applicable) can see, edit, or delete their personal information at any time, except for their username
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Website administrators can also view and manage user data
What Rights You Have Over Your Data
If you have an account on our site or have left comments, you can:
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Request an exported file of your personal data
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Request we erase your personal data (except for data we must keep for administrative, legal, or security reasons)
To make a request, please contact us at info@bikeandgeartraders.co.za.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.